Today, it is known that B2B Dealer Management System is used extensively in wholesale companies. Although many companies keep up with the ever-evolving technology, a considerable part continues to follow the sector and technology in the background. Ultimately, firms that continue to pursue and absorb the technology have grown two to three times, while the remaining firms continue to count. Especially in this pandemic process, the damage suffered by companies that cannot keep up with technology cannot be measured. In this article, we will talk about what a customer expects from B2B Dealer Management System and the software company.
First of all, B2B is a sales automation program where we manage the workflow between the two companies. The program includes product inquiry, order sending, payment, and return of the sold product.
Accordingly, the customer first wants to trust the B2B system because there will be many data streams in the system. All information of the customer must be protected continuously so that it cannot be taken out.
Secondly, when customers experience a technical problem in the field, they want to reach us all the time. Therefore, you can be reached for wholesalers. After the customer reaches you, he expects you to offer a solution in a short time. You should have a support team that knows the essence of the job.
One of the most important expectations is that customers use the system easily. No matter how complex the system is, the customer's communication with the support team is never interrupted. Here, the customer will depend on the support team in every need or change. Therefore, the systems used should be easy to understand and use. The more the customer can manage and intervene in the system on his own, the greater the level of satisfaction. Likewise, we must offer a user-friendly interface within the customers' dealers.
Visit your customers often. Notify for all updates about the system. One of the most important issues today is education. Give continuous training on the system by visiting its customers or inviting them to your office. You will get very positive returns to this process.
If you continue these training processes regularly, you will be providing solutions to all companies that have taken B2B in time and have failed or all wholesaler companies with insufficient personnel. Let's not forget that customers buy solutions and benefits from us outside of a good system. Therefore, in these pieces of training, we must correctly emphasize all the solutions and benefits of B2B systems to the customer.
All these steps are the general needs of all wholesaler companies that already use B2b or not. As Yüce Software family, we are ready to provide solutions to all these needs.
We are here to meet the needs of our valued customers with our reliable, easy-to-use, uninterrupted technical support team and long-lasting and high-performance solutions. Be a part of our family.